I have the Cezanne hair treatment so I decided to use the Cezanne shampoo and conditioner to help maintain it. The shampoo and conditioner has destroyed my hair. It's brittle and frizzy. My hair was beautiful and smooth from the treatment til I used the shampoo and conditioner. 😞
Hi there, we are so sorry to hear about your experience. We understand how frustrating it can be to not receive the results you were expecting and we want to assure you that this is not the kind of result we want or expect. We would love to help you find a solution to this issue, our customer service team will reach out privately and we will do our best to assist you. Thank you for trying our product.
Doesn’t really do much for my hair
Hi there, thank you for your feedback on our Silky Nourishing Oil. We're sorry to hear that it didn't meet your expectations. We would love to gather more information from you. Customer service will reach out privately. Thank you for giving our product a try.
I don’t like smell and does not make my hair feel soft
Thank you for your honest feedback. We apologize that our Revive Curl Conditioner did not meet your expectations in terms of scent and softness. Please know that we value your opinion and will take it into consideration as we continue to improve our products. Thank you for choosing our brand.
shampoo does not lather enough and doesn't make my hair feel clean
Hi there, thank you for your feedback on our Revive Curl Shampoo. We're sorry to hear that it didn't meet your expectations. Our shampoo is designed to be sulfate-free which may result in less lather, but it still effectively cleans and nourishes your hair. Customer service will reach out privately to see if we can better assist. Thank you for giving our product a try.
This scent isn’t as good. It also doesn’t really feel like it’s cleaning my hair because it doesn’t bubble up so I just end up using more and more product.
Hi there! Thank you for your feedback on our Perfect Moisture Shampoo. We're sorry to hear that the new scent doesn't meet your expectations and that it doesn't feel as though it's cleaning your hair. Our concentrated, sulfate-free formula is designed to provide a gentle cleanse without excessive lathering. To get the best results, we recommend thoroughly wetting your hair, dispense the shampoo into your hand and add a bit of water to create a light foam before applying, gently massaging it through your hair and scalp, if more lather is desired, simply add more water - not more shampoo. Be sure to rinse thoroughly and repeat the shampoo. On the second wash, you'll notice a richer lather and deeper cleanse. Be sure to rinse thoroughly. We hope these tips help you achieve the perfect cleanse! Everyone's hair is different, so feel free to adjust based on your needs.
So many of my cezanne clients say it is life altering. Not having to worry about getting caught in the rain is wonderful!
I’ve used cezanne since it first came out and I can say I’ve never had a client not love it. I also feel more comfortable with it not having formaldehyde like the previous keratin treatments.
Thank you for your amazing review! We are thrilled to hear that our Classic Keratin Smoothing Treatment has been life changing for you and your clients. It's great to know that you feel more comfortable using our product without formaldehyde. Thank you for choosing us!
A little goes a long way
Hi there, thank you for your review! We're so happy to hear that you're enjoying our Silky Nourishing Oil. A little definitely goes a long way with this product. Thanks for sharing your experience!
Scent is much more pleasant
Thank you for your positive feedback! We are thrilled to hear that you enjoy the scent of our Perfect Moisture Shampoo. Thank you for choosing our brand.
Hair is softer, less dry
Hi there! We're so glad to hear that our Perfect Moisture Conditioner has helped make your hair softer and less dry. Thank you for taking the time to leave us a review. We truly appreciate it.
Glad we bought this. Good result!
Very helpful staff handling order!
Hello there! Thank you for leaving such a positive review for our clarifying shampoo. We're thrilled to hear that you're happy with the results and that our staff was helpful in handling your order. We appreciate your support and hope to continue providing you with great products and service. Have a wonderful day!
Worth every penny, makes my hair soft and manageable
Hi there! We are so happy to hear that the Perfect Moisture Shampoo works well with our conditioner and that it makes your hair soft and manageable. Thanks for your support!
Wow this conditioner makes my hair soft and less frizzy
Hi there! We're thrilled to hear that the Perfect Moisture Conditioner is making your hair softer and less frizzy. Thank you for choosing our conditioner and we hope it continues to meet your hair needs. Have a great day!
The classic keratin treatment is everything!
I work with all textures of hair, but this particular treatment was done on 4A textured, grey hair — and let me tell you, the results are still holding strong! The keratin really helped smooth and tame those wiry greys, leaving her hair soft, shiny, and manageable.
Highly recommend for anyone dealing with resistant or grey hair!
Hi there! Thank you so much for your amazing review of our Classic Keratin Smoothing Treatment. We're thrilled to hear that it worked wonders and that the results are still holding strong. We're happy to have helped tame those wiry greys and leave the hair soft, shiny, and manageable. Thank you for recommending our product to others. We really appreciate it! Have a great day.
I was trying to yesterday. I wrote you and told you how happy I was. My best friend of 30 more than year's brought that to me yesterday. She love's it. I tried it and I thought the same. I have long blonde hair. But not for long!!! They're told me I have lung cancer. But it is was it is. My Beautiful besta was trying to do the right thing. I couldn't bring it to myself to tell her. Actually my mother is gone now and we'll I'm not getting into it with you. I loved your product. It's awesome.. You all did a wonderful job. God bless and don't take any day for granted..Believe you me!!!
Always and forever Blessings always Elizabeth 🙏🏻 ❤️
Hi Elizabeth,
Thank you so much for your kind words and for taking the time to share your experience with our Ultimate Blonde Conditioner. We are thrilled to hear that both you and your best friend love it! We are sorry to hear about your health struggles and we hope our product can bring some joy and confidence to your days. Thank you for choosing our product and for your support. Stay strong and take care.
Cezanne Concierge
Love it!
Thank you for your positive feedback on our Perfect Moisture Shampoo! We are thrilled to hear that you loved it. We appreciate your support and hope to continue providing you with products that meet your expectations. Have a great day!
Love it!
Thank you so much for your positive feedback! We're thrilled to hear that you love our Perfect Moisture Conditioner. It means a lot to us. Have a great day!
clients are commenting about how fresh the new shampoo and conditioner smell and the great packaging!!!!
Thank you for sharing your positive experience with our Perfect Moisture Shampoo! We're thrilled to hear that you and your clients are loving the new scent and packaging. Thank you for choosing our brand!
I really love the new packaging and the product itself is the best!
It’s been 6 years I have been using it and it’s get better and better!
Hi there! Thank you for your kind words and for being a loyal customer for 6 years. We're thrilled to hear that you love our new packaging and that the product keeps getting better for you. We appreciate your support and hope you continue to enjoy our Classic Keratin Smoothing Treatment. Have a fantastic day!
I haven't shampooed with it as yet. However, I did open it and noticed the fragrance has been changed. The old fragrance was part of what I loved most about this shampoo. It was special. I'm so disappointed that it was changed.
Hi there! Thank you for taking the time to leave your feedback on our Perfect Moisture Shampoo. We apologize for any disappointment caused by the change in fragrance. We understand that scent can be a important factor in choosing a hair care product and we value your opinion. Thank you for your support and we hope you give our new fragrance a chance. Have a great day!
I am a stylist , I do the treatments in the salon and I have used the old and new shampoo and conditioner on myself and only the old on clients we haven’t received the new line in the salon yet. I have to say I absolutely love the new scent and the way it makes my hair feel. The old shampoo and conditioner made hair feel weighed down and I didn’t like the smell. The new makes my hair feel clean and shiny. I can’t wait to try the new line on my clients! I even recommend the products to clients that don’t get cezanne. That’s how much I love it!!
Thank you for your positive review! We are so glad to hear that you are a fan of our new Perfect Moisture Shampoo. It's great to know that you have already noticed a difference in the scent and how it makes your hair feel. We can't wait for you to try it on your clients as well. Thank you for recommending our products - we appreciate your support!
It's okay so far. However, I believe I liked the other formula better and these dispensers are much more difficult to manage.
Hi there,
Thank you for taking the time to leave a review for our Perfect Moisture Shampoo! We value your feedback.
Perfect Moisture Shampoo is a concentrated, sulfate-free, gentle cleansing shampoo. Sulfate free shampoos lather less than traditional shampoos with strong surfactants.
When shampooing with Cezanne Perfect Moisture Shampoo, start with thoroughly wet hair. Dispense the shampoo into your hand and add water to create a light foam before applying it to the hair. Gently massage the shampoo to cleanse the hair and scalp. You will find you need less shampoo with the sulfate free formula! Add more water if more lather is desired. Rinse well and shampoo a second time. You will see a luxurious lather with the second shampoo on clean hair! Be sure to rinse well!
Best,
Concierge
I am a regular Cezanne client. Why did you change the scent? It smells nothing like the old one, despite suggesting that it hasn’t changed. Love the new packaging, but bring back the scent. Refusing to purchase until that happens. Is it just me or does it also seem to not clean the hair as well?
Hi there,
Thank you for taking the time to leave a review for our Perfect Moisture Shampoo. We are sorry to hear that you are not satisfied with the new scent. We understand changes can be difficult! New Packaging benefits are currently on Cezanne's website and can be accessed by clicking on the product to view the images and product information.
Perfect Moisture Shampoo is a concentrated, sulfate-free, gentle cleansing shampoo. Sulfate free shampoos lather less than traditional shampoos with strong surfactants.
When shampooing with Cezanne Perfect Moisture Shampoo, start with thoroughly wet hair. Dispense the shampoo into your hand and add water to create a light foam before applying it to the hair. Gently massage the shampoo to cleanse the hair and scalp. You will find you need less shampoo with the sulfate free formula! Add more water if more lather is desired. Rinse well and shampoo a second time. You will see a luxurious lather with the second shampoo on clean hair! Be sure to rinse well!
Thank you for your support and we hope to regain your trust in our product.
Best,
Cezanne Concierge
I love the Cezanne classic treatment, but I miss the old formula of this shampoo. (And the old bottle prior to the pump being added. The pump is just extra plastic and makes it difficult to get the last bit of shampoo out of the bottle.). The new formula does not leave my scalp or hair feeling clean and I definitely rinsed thoroughly as well as repeated washing. Disappointed.
Hi there,
Thank you for taking the time to leave a review for our Perfect Moisture Shampoo. We're sorry to hear that you're not satisfied with the new formula and package. We understand that changes can be difficult!
Perfect Moisture Shampoo is a concentrated, sulfate-free, gentle cleansing shampoo. Sulfate free shampoos lather less than traditional shampoos with strong surfactants.
When shampooing with Cezanne Perfect Moisture Shampoo, start with thoroughly wet hair. Dispense the shampoo into your hand and add water to create a light foam before applying it to the hair. Gently massage the shampoo to cleanse the hair and scalp. You will find you need less shampoo with the sulfate free formula! Add more water if more lather is desired. Rinse well and shampoo a second time. You will see a luxurious lather with the second shampoo on clean hair! Be sure to rinse well!
Thank you again for your review and for being a loyal Cezanne customer.
Best,
The Cezanne Team
I’ve been using the Cezanne Keratin Express Treatment for a little over a year now, and it has been a game-changer for my 4A hair. It keeps my hair smooth, frizz-free, and easy to style, especially during the winter when I don’t want to wear it wet and curly. Blow-drying is a breeze, and I’ve noticed steady hair growth. It’s been a great investment in my hair care routine!
Hi there, we are thrilled to hear that our Express Keratin Smoothing Treatment has been a game-changer for your hair! We are glad to know that it has kept your hair smooth, frizz-free, and easy to style. Thank you for making it a part of your hair care routine. We appreciate your support! :)
I love my Cezanne shampoo, but I feel like if I do not blow dry my hair right after showering my hair gets greasy. Along with that even if I use the smallest amount of conditioner it also gets greasy. Am I using too much or is that just the product? My old bottle never really did this so I am just a little confused!
Hi there! We're so glad you love the scent of our Perfect Moisture Shampoo. We're sorry to hear that it sometimes leaves your hair feeling greasy. It's possible that you may be using too much product or not rinsing thoroughly enough. We recommend using a smaller amount of shampoo and making sure to rinse it out completely. Additionally, try using less conditioner or only applying it to the ends of your hair. Thank you for your feedback and for being a loyal customer!